FAQ
Ordering & Payment
You can place an order directly through our website, by telephone or by email.
If you require larger quantities, branding or customisation, a bespoke solution, or have specific delivery requirements, please contact our team. We will be happy to discuss your requirements and provide a quotation.
Yes. We are happy to provide a quotation before you place your order.
We particularly recommend contacting us for a quotation if you require larger quantities, branded or customised products, bespoke products, multi-site projects, international delivery or specialist delivery arrangements.
All prices shown on our website are exclusive of VAT. VAT will be added at the applicable rate during checkout.
We accept payment by credit or debit card and BACS/bank transfer.
If you would like to pay by bank transfer, please contact our team and we can provide you with a Sales Order containing the relevant payment details.
Leasing is a great option which allows you to spread the cost of your zero waste equipment. With terms offered from 1 to 5 years and ownership available on conclusion of the agreement, the benefits include; preserving your working capital as valuable cash can remain in the business and be used for continual growth, budget control and a finance lease is 100% allowable against pre-tax profits, lowering your Corporation Tax Liability.
The minimum amount for leasing is £1000 + vat – please contact us if you would like to explore this option further.
No. We do not have a minimum order value as we understand you may wish to buy one dispenser to test your application / plan your display.
Delivery charges will vary depending on the products ordered and the delivery location.
Volume pricing may be available for larger orders.
Please contact our team with the products and quantities you require and we will be happy to provide a quotation.
Yes. Individual dispensers can be purchased to assess their suitability before committing to a larger order.
If you’re unsure which dispenser would be most suitable for your product or application, please contact our team and we’ll be happy to help.
Yes. If you require a Sales Order before making payment, please contact our team with your order details and we will be happy to provide one.
If you need to change or cancel an order, please contact us as soon as possible.
Whether an order can be changed or cancelled will depend on its status and whether materials have been ordered, manufacture has commenced, or branding or customisation has entered production.
Different cancellation rights may apply if you are purchasing as a consumer. Please see our Returns, Cancellations & Refunds Policy for further information.
Delivery & Lead Times
Selected products and orders qualify for free UK mainland delivery. Where a delivery charge applies, this will be shown at checkout or confirmed as part of your quotation.
Delivery to non-mainland UK locations and international destinations may incur additional charges. Please contact our team for a delivery quotation if required.
Lead times vary depending on the product, stock availability and whether your order requires manufacturing, branding or customisation.
An estimated lead time is shown on the relevant product page or will be confirmed as part of your quotation.
If you require your order by a specific date, please contact our team before placing your order. We will check stock availability, production requirements and delivery times and confirm whether your required date can be accommodated. For branded, customised or bespoke orders, please allow additional time for artwork checks and production.
Lead times generally begin once payment has been received and we have all the information required to process your order.
For branded products, we will also need to receive and check your print-ready artwork before production can begin. Bespoke or customised products may require additional specifications to be agreed before the lead time can commence.
Our standard pallet delivery service is kerbside. This means your order will be delivered to the nearest safe and accessible point at the delivery address. The driver is not responsible for moving the unit inside the building or to its final position.
We may be able to arrange delivery into your building or to a specific location on site. This must be discussed with our team before placing your order and may incur an additional charge.
For larger joinery products, we may ask you to provide measurements and photographs of the access route, including doorways, corridors, stairs, lifts and any restricted or narrow areas.
Yes this can be arranged with us, but payment must be made prior to collection.
Where tracking information is available, this will be provided once your order has been dispatched.
For larger pallet deliveries, our team will provide the relevant delivery information available from the carrier.
Please check your order and its packaging carefully when it arrives. Where possible, check the number of packages or pallets and look for any visible signs of damage.
If you notice any damage, shortage or discrepancy, please contact our team as soon as possible. We recommend taking photographs of damaged packaging and goods and retaining the packaging until we have investigated the issue.
Please refer to our Terms & Conditions for applicable notification requirements.
Yes. We can arrange delivery to many locations outside mainland UK, including international destinations.
Delivery costs and transit times vary depending on the destination, products and size of the order. Please contact our team with your delivery location and order requirements and we will be happy to provide a quotation.
International Delivery
Yes. We can arrange delivery to many international destinations.
International delivery is quoted individually based on the destination, products ordered and size of the shipment.
International delivery charges are calculated individually based on the destination, products ordered, quantity and size of the shipment.
Please contact our team with your order requirements and full delivery address and we will provide a delivery quotation.
International delivery times vary depending on the destination, shipment size and delivery service required.
An estimated transit time will be provided as part of your delivery quotation. Please remember that this is in addition to any applicable product manufacturing, branding or preparation lead time.
If you require your order by a specific date, please let our team know when requesting your quotation.
To provide an accurate international delivery quotation, please provide:
- The products and quantities required
- The full delivery address, including postcode/ZIP code and country
- A contact name, telephone number and email address for the delivery location
- Details of any specific delivery requirements or access restrictions
- Your EORI number and/or other customs information, where applicable
Yes. We can arrange delivery to Northern Ireland. Additional information and customs requirements may apply depending on the products and nature of the shipment.
Please contact our team before purchasing to discuss the current requirements and obtain a delivery quotation.
Returns & Warranty
Our products are covered by a 24-month warranty against defects in materials or workmanship.
If you need to return a product, please contact our team before returning any goods.
Returns are subject to our Returns, Cancellations & Refunds Policy and eligibility will depend on the product, circumstances and whether you are purchasing as a business or consumer.
Eligible business returns may be subject to a 15% administration/restocking charge.
Different rules may apply to branded, customised or bespoke products. Nothing in our returns policy affects your statutory rights as a consumer.
Please do not return goods without contacting our team first.
We take great care to ensure your order is securely packaged and arrives safely. On rare occasions, however, goods may be damaged in transit.
Please check your order and packaging carefully upon arrival. If you notice any damage, take photographs of both the affected goods and the packaging, then contact our team as soon as possible.
Please retain the goods and all original packaging while we investigate.
Business customers should refer to our Terms and Conditions for the applicable notification requirements. These requirements do not affect a consumer’s statutory rights.
Care, Cleaning & Spare Parts
We recommend hand washing your dispensers regularly using warm water and a mild detergent suitable for food-contact surfaces and plastics.
Use a soft cloth or non-abrasive sponge, rinse thoroughly with clean water and allow all parts to dry thoroughly before refilling.
Do not use abrasive cleaning products or spray the dispensers with antibacterial liquids or surface cleaners, as some chemicals may damage the container materials.
Full cleaning and disassembly instructions are supplied with the relevant dispensers.
No. We recommend that our dispensers are hand washed. Dishwasher heat may damage the dispenser and its components.
Cleaning frequency will depend on the product being dispensed, how quickly stock is rotated and the environment in which the dispenser is being used.
We recommend cleaning dispensers regularly and between new product refills. Products that are greasy, sticky, oily or produce more residue may require more frequent cleaning.
Branding & Customisation of Units
Yes. Branding is available on many of our display and joinery products, allowing you to incorporate your company, product or campaign branding into the unit.
Available branding areas and options are shown on the individual product page.
For the best print quality, we recommend supplying print-ready artwork in EPS, AI or SVG format.
If these formats are unavailable, please send us the highest-quality PDF, PNG or JPG file you have. Our team will check the supplied artwork to confirm whether it is suitable for production.
If there are any issues with the artwork provided, we will contact you before proceeding.
Customers should provide print-ready artwork wherever possible. If your artwork requires simple amendments or preparation before it can be used, we may be able to assist.
Additional artwork charges may apply depending on the work required. Please send us the artwork you have and we can advise what is possible. If you do not have artwork, we do have a standard pick and mix graphic available.
Yes. All logos, graphics and brand colours must be supplied by the customer as part of their print-ready artwork.
Please ensure that any specific brand colours are correctly specified within the artwork supplied.
Yes. Branding can affect the lead time of your order.
The estimated lead time will be shown on the relevant product page or confirmed as part of your quotation.
For branded products, production can begin once payment has been received and your print-ready artwork has been received and checked as suitable for production.
Bespoke Displays
We can adapt many of our standard units for larger projects or orders involving multiple units. Bespoke work carries an additional charge, so it is generally best suited to projects of this scale.
If you’re planning a shop fit-out or have a larger project with specific space requirements, please contact our team to discuss what may be possible.
Please tell us about your project, including the unit you’re interested in, the number of units you need and any changes you have in mind. Dimensions, photographs, drawings or plans will help us assess your enquiry.
If you don’t have all the details yet, get in touch with what you know and we can discuss the options.
We often get requests for other items and services which you may need to accompany your display such as scales, jars and the dried food products to dispense.
We can help you with many of these items, but for those that we can’t, we do know of some excellent companies who can assist you with these other items and services – contact us for further information.
Products
We would be happy to help you with scales. Please review our scales product page and contact us for more details.
Unpackaged – Martek would highly recommend the expert advice and services available from Unpackaged to anyone thinking of setting up a Zero Waste Store. Unpackaged can provide 1:1 consultancy to help you plan your venture, they also hold regular group workshops in London – find out more here.
Martek have worked closely with Catherine Conway since 2012 when she moved Unpackaged to its second location (we made a video of this at the time which can be viewed here), and since then we supplied dispensers to all of the Unpackaged displays at Planet Organic Stores and other locations that she has worked on.
Suma is a wholefoods co-operative delivering over 7000 responsibly sourced products to communities and businesses across the UK and Europe. They now offer a vast range of products in bulk with a growing list of +500 products to fill your dispensers – find out more here.
Infinity Foods is one of the UK’s leading wholefood distributors of high quality, organic, biodynamic, fairtrade and natural products. Infinity offers a huge range of products in bulk – find out more here.
Checking out on plastics – a survey carried out by Greenpeace and the EIA which uncovers supermarkets’ plastic habits.
